Helpdesk Administrator

Expires on 04/09/2024

  • 32-34,000
  • London
  • Permanent
  • Callum Fee

We are currently working with a progressive company operating within the negineering industry dealing with electrical and mechanical related works for commercial properties.

The Helpdesk Administrator’s role will require interaction with contract support, maintenance manager, engineers, and external contacts, to process all paperwork ensuring that all clients and client sites receive a professional and accurate service.

Key responsibilities

  • Dealing with day-to-day enquiries from the internal team and multiple clients.
  • Responsible for client-facing helpdesk.
  • Producing various reports for the company and client.
  • Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion.
  • Raising work orders for new jobs/contracts/quotes.
  • Raising purchase orders and placing callouts to sub-contractors.
  • Ensuring all client files are maintained accurately and kept up-to-date.
  • Processing task sheets daily.
  • Logging holiday, sickness for team engineers.
  • Day-to-day admin including photocopying, filing etc.
  • Cover holidays, sickness & lunch for other admin team staff.
  • Annual archiving of site files.
  • Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.
  • Ensuring that all documentation is received from sub-contractors with regard to health and safety and company legislation.
  • Check for overnight callouts & respond accordingly.
  • Ensuring WIP (work in progress) is up-to-date at all times.
  • Maintaining the site sub-contractor records and log book system.
  • Produce statistical reports on a weekly and monthly basis.
  • Ownership of all tasks through to completion.
  • Raising reactive jobs and allocating PPMS using the concept evolution system.
  • Keep Opti-MIS updated with all required documentation.
  • Uploading sub-contractor service sheets onto to Opt-Mis system.
  • Answering the telephone to internal customers.
  • Taking meeting minutes.
  • Booking internal meeting rooms.
  • Confident communication with the client, BGIS team and engineers including telephone, email, radio and face-to-face.

Our Engineering - Office and Admin Specialist

Callum Fee

Contact Callum Fee for more information about this job.

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