Service Desk Apprentice

  1. Technology

1 month ago

Expires on 04/04/2024

  • 18,000
  • Shrivenham, Swindon
  • Permanent
  • Dylan Key

We are presently seeking a Service Desk Apprentice for an innovative IT-managed service provider dedicated to safeguarding data as a national asset. Specialising in encrypting, storing, and processing information on UK territory from fully assured and resilient data centres.


As a Service Desk Apprentice, you will serve as the initial point of contact for both external and internal customers, offering support to users. Your duties include:

  • Responding promptly and professionally to all communications directed to the desk.
  • Identifying, registering, and categorising incidents effectively.
  • Troubleshooting and resolving basic technical issues proficiently.
  • Promptly allocating incidents in accordance with agreed procedures and SLAs.
  • Providing regular updates to customers and meticulously recording all actions in the service management tool.

The ideal Service Desk Apprentice must have:

  • Exceptional problem-solving skills coupled with excellent time management and organisational abilities.
  • Capability to work autonomously or collaboratively within a team environment.
  • Eagerness to develop and advance both in the role and within the company.
  • Dedication to delivering outstanding service under pressure and within security constraints.
  • Willingness to acquire new technological skills with guidance and support.
  • Availability to travel to customer sites or various locations.
  • Ability to obtain security clearance to SC level with the potential for DV clearance.

Personal attributes

  • A passion for delivering top-notch service.
  • Strong analytical and problem-solving aptitude.
  • Flexible approach to work, ensuring all tasks are completed punctually.
  • Proactive mindset, adept at adapting to shifting priorities.
  • Proficiency in producing clear and concise working processes and procedures.
  • Self-driven with the initiative to work independently and proactively.

What’s in it for you?

You will be part of a dynamic and expanding company with diverse customers and partners. Your benefits include:

  • Competitive salary with discretionary bonuses.
  • 20% shift allowance.
  • 20 working days holiday with additional time off between shift patterns.
  • Additional holidays after 2 and 5 years of service.
  • Annual salary review.
  • Subsidised health care scheme.
  • Internal first promotion scheme.
  • Annual professional and training development plan.
  • Government pension scheme, matching contributions up to 10%.
  • Perkbox employee incentive scheme.
  • Social events and gatherings.
  • Recommend a friend scheme paying up to £1500.
  • Access to local food establishments.
  • Cycle to work scheme.
  • Onsite parking.

If you are ready to kick-start an exciting career journey, we warmly invite you to apply now for the Service Desk Apprentice role.

Our Technology Specialist

Dylan Key

Dylan specialises in the permanent and temporary recruitment markets for IT Infrastructure, Software Development and Cloud DevOps. He is committed to building long-lasting relationships with both client and candidates, beyond simply filling roles.

Contact Dylan Key for more information about this job.

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