Service Desk Engineer

Expires on 04/12/2024

  • 30-40,000
  • Birmingham
  • Permanent
  • Dylan Key

We are seeking a Technical Service Desk Engineer to join our growing client, an established IT MSP based in Birmingham. They are seeking to add a Service Desk Engineer to their service desk team to help support their growing portfolio of clients.

Key responsibilities

As a Service Desk Engineer, you will be at the heart of technical operations, responsible for:

  • Office 365 administration: Managing and maintaining Office 365 environments, including user accounts, licenses, and security settings.
  • Mailbox management: Overseeing email services, including mailbox provisioning, troubleshooting email issues, and ensuring efficient email flow.
  • Networking fundamentals: Applying your knowledge of networking principles to configure and troubleshoot network connectivity issues, both on-premises and in the cloud.
  • User management: Handling user account provisioning, permissions, and access control to ensure a secure and efficient IT environment.
  • Troubleshoot server issues: Diagnosing and resolving server-related problems, ensuring the continuous availability of critical systems.
  • Technical support: Providing exceptional support to end-users, both remotely and on-site, addressing hardware, software, and network issues.
  • Documentation: Maintaining detailed documentation of IT systems, procedures, and configurations.
  • Collaboration: Collaborating with 3rd Line Support and other teams to escalate and resolve complex issues effectively.

If you feel you have the skills and experience for this opportunity, please submit your CV for consideration.

Our Technology - Office and Admin Specialist

Dylan Key

Dylan specialises in the permanent and temporary recruitment markets for IT Infrastructure, Software Development and Cloud DevOps. He is committed to building long-lasting relationships with both client and candidates, beyond simply filling roles.

Contact Dylan Key for more information about this job.

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