Technical Service Desk Engineer

  1. Technology

2 months ago

Expires on 11/30/2023

  • £28-33,000
  • Halesowen
  • Permanent
  • Nick Jones

Mainstay are delighted to be partnering with an established IT MSP based in the Halesowen area. The is a long-standing, reputable business that are strategically planning to grow their service offering.  As part of their growth, they would like to add a Technical Service Desk Engineer to their team.


  • Hands-on Helpdesk Support, with an emphasis on 2nd line call resolution.
  • Overseeing maintenance checks.
  • Remotely supporting customers using our RMM system and over the telephone and email.
  • Attending customer sites to install new hardware and completing troubleshooting processes.
  • Actioning monitoring alerts generated from our RMM system.
  • Managing support ticket queues within a team.
  • Suggesting and scoping improvements to customer infrastructure.
  • Completing documentation including installations, SOP’s and change requests.
  • Assisting with new client onboarding.
  • Completing out-of-hours patching (on rota).
  • Remediating security vulnerabilities.
  • Contributing to weekly team catch-up meetings.

Candidate requirements

  • Experience in a Level 2 / service desk role
  • Windows Server Operating System
  • Windows 10-11 Operating System
  • Experience of core Server Roles such as Active Directory, DHCP, DNS, Group Policy
  • Microsoft 365 and Azure management
  • Azure IaaS experience
  • Exchange Online
  • Microsoft Office applications including Microsoft Teams
  • Network Concepts, particularly VLANs, L2 and L3 understanding and routing
  • Virtualisation experience Hyper-V/VMware
  • Switches
  • Firewall concepts
  • Backup software such as Veeam
  • UK driving license

Personal skills

  • Good communication via email, phone, instant message or face-to-face
  • Able to prioritise work based on urgency
  • Ability to work within a team or independently
  • To be adaptable and calm under pressure
  • Willingness to learn

Desirable, but not required

  • Good practical understanding of security and attack vectors
  • Server hardware
  • Hyper-V Clusters
  • SANs
  • Microsoft Endpoint Management/Intune
  • Microsoft SQL Server
  • ConnectWise Manage PSA, ScreenConnect
  • Datto RMM, BCDR, SaaS Backup
  • Network certification such as CompTIA Network or Cisco CCNA
  • Firewall certification such as Palo Alto PCNSA

Personal development and training

Successful candidates will be enrolled in a personal development plan to help up-skill the individual. Qualifications that will be available are as follows:

  • Datto RMM: Certified Practitioner
  • Auvik Certified Professional
  • Microsoft 365 Fundamentals
  • Microsoft Azure Fundamentals
  • 3CX Basic Certification
  • PowerDMARC Email Security

If you feel you have the skills and experience and are excited by the prospect of joining a business that values personal development, please submit your CV for consideration. 

Our Technology Specialist

Nick Jones

Nick has worked in the recruitment industry across the temporary and permanent recruitment sectors for over 15 years'. He is experienced in business development, new branch launches, new sector launches, staff management and staff development.

Contact Nick Jones for more information about this job.

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