Technical Service Desk Engineer

  1. Technology

5 months ago

Expires on 10/27/2023

  • £35,000
  • Worcester
  • Permanent
  • Nick Jones

Mainstay are seeking a Technical Service Desk Engineer to join our growing client, an expanding IT MSP based in Worcester. As part of their expansion, they are seeking to add a 2nd Line Engineer to their service desk team to help support their growing portfolio of clients.

Key responsibilities

As a 2nd Line Support IT Engineer, you will be at the heart of our technical operations, responsible for:

  • Office 365 administration: Managing and maintaining Office 365 environments, including user accounts, licenses, and security settings.
  • Mailbox management: Overseeing email services, including mailbox provisioning, troubleshooting email issues, and ensuring efficient email flow.
  • Networking fundamentals: Applying your knowledge of networking principles to configure and troubleshoot network connectivity issues, both on-premises and in the cloud.
  • User management: Handling user account provisioning, permissions, and access control to ensure a secure and efficient IT environment.
  • Troubleshoot server issues: Diagnosing and resolving server-related problems, ensuring the continuous availability of critical systems.
  • Technical support: Providing exceptional support to end-users, both remotely and on-site, addressing hardware, software, and network issues.
  • Documentation: Maintaining detailed documentation of IT systems, procedures, and configurations.
  • Collaboration: Collaborating with 3rd Line Support and other teams to escalate and resolve complex issues effectively.

If you feel you have the skills and experience for this opportunity, please submit your CV for consideration.

Our Technology Specialist

Nick Jones

Nick has worked in the recruitment industry across the temporary and permanent recruitment sectors for over 15 years'. He is experienced in business development, new branch launches, new sector launches, staff management and staff development.

Contact Nick Jones for more information about this job.

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