We are currently recruiting for a Facilities Scheduler for our client in Nottingham. The Facilities Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.

Reporting to the FM Administration Lead, to work as part of the Contract Management Team, carrying out the following duties:

• Schedule PPMs to Engineers.
• Schedule work orders with Engineers.
• Scheduling for all responsive repairs; liaising with tenants, clients, contractors and external parties.
• Scheduling work across all stated contracts.
• Reacting to emergencies raised by the client and overseeing the Engineer’s attendance.
• Plan efficiencies of location and response time improvements.
• Schedule PPMs / WAFs to Subcontractors.
• Handling customer complaints or queries via telephone, email or letter.
• Manage the completion of PPMs on Maximo.
• Manage the completion of reactive tasks on Maximo.
• Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
• Client liaison.
• Support Maintenance Managers in the delivery of contract deliverables.
• Management of contract performance schedule.
• Chasing Subcontractors’ reports/schedules/quotes.
• To achieve the team-agreed performance targets and ensure that SLAs are met.

Candidate requirements

• IT knowledge (MS Office, CAFM Systems – Maximo)
• Facilities Management experience
• Experience of working in financial performance penalties
• Strong organisation skills and a high attention to detail
• Diagnostic abilities and faults reporting to determine “P” code is correctly applied
• Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly

If you are interested in this role please call Tom at our Walsall office on 01922 666 800 or apply accordingly.