Role: Scheduler / Coordinator
Location: Nottingham
Contract: 10 months maternity cover
Hours: Monday – Friday 08:00 – 17:00

Mainstay Recruitment are currently recruiting for a Scheduler/Coordinator for our client in Nottingham. The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the FM Administration Lead, to work as part of the Contract Management Team, carrying out the following duties:

Schedule PPM’s to Engineers.
Schedule work orders with engineers
Scheduling for all responsive repairs; liaising with tenants, client, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing engineer’s attendance
Plan efficiencies of location and response time improvements
Schedule PPM’s / WAF’s to Subcontractors.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM’s on Maximo.
Manage completion of reactive tasks on Maximo.
Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Client liaison 
Support Maintenance Managers in the delivery of contract deliverables.
Management of Contract performance schedule.
Chasing subcontractors’ reports/schedules/Quotes.
To achieve the teams agreed performance targets and ensure that SLA’s are met

Candidate Requirements

Whilst this role is working with a maintenance business, you do not need experience within this industry to be successful in your application. If you have proven organisational skills where you have had to work in a fast paced envriornment organsing people or products for certain projects then this role will suit you. Examples of what you will need are:

IT Knowledge
Proven experience of having to work to planned time scales
Strong organisation skills and a high attention to detail
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly

If you are interested in this role please call Tom at our Walsall office or apply accordingly.