Role: Helpdesk Administrator
Location: Aberdeen
Hours: 08:00 – 17:00
Salary: £26,250

Mainstay Recruitment are currently looking to recruit a Helpdesk Administrator for a role with our prestigous client in Aberdeen, following a new contract win. 

RESPONSIBILITIES:

To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:

• Compliance with contractual requirements.
• Supporting client satisfaction and quality of service.
• Identifying and proposing innovations to improve service delivery
• Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
• Delivery of works as directed by their line manager to ensure satisfactory quality levels.
• Developing competency levels through a commitment to continuing professional development.
• To maintain a driving licence to remain mobile at all times.

KEY DUTIES:

The operative will be expected to carry out the following tasks which should not be assumed as exhaustive,

• Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients’ requirements.
• Provide assistance to engineers as required with regards to Planned & Reactive services.
• Ensuring compliance of any contractors on site and monitoring RAMS.
• Monitoring logbooks on site are completed on sites after any PPM Reactive works are carried out.
• Monitor and plan handyman duties on various sites
• Ensure timesheets and work reports are completed by engineers whilst on site
• Report issues raised by client/contractors/Direcgt Engineers to line manager
• Monitor and ensure compliance on Maximo
• Induct and supervise Contractors on site
• This list is not exhaustive and you may be asked to perform other duties within the scope of the contract.

SKILLS & ATTRIBUTES:

The successful candidate will have the following:

• Practical experience in a similar role.
• Understanding of asset management principals and maintenance techniques.
• Understanding of planned and reactive services.
• A pro-active attitude.
• Excellent verbal communication skills and ability to form working relationships.
• IT proficient in Excel and Word
• The ability to form relationships with clients and to exceed customer expectation.
• Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
• A knowledge of Health & Safety requirements.
• A commitment to continuing professional development.
• Excellent record keeping

SALARY & BENEFITS:

Salary will be £26,250,

35 Days holidays including bank holidays.

Hours of work will normally be Mon – Fri: 08.00 – 17.00 (40 hrs) although this may be varied from time to time depending on the needs of the company.

If you are interested in this role please apply accordingly or call Tom at our Walsall office.