Senior IT Engineer
Location: Birmingham
Salary: £60,000
Hybrid working

Mainstay are supporting a market leading, cutting-edge technology company to help them a recruit a senior IT Infrastructure Engineer

About the Role:
This role is crucial for maintaining and advancing our internal IT infrastructure and collaboration systems within our rapidly expanding technology environment. The successful candidate will operate in a dynamic setting, contributing to strategic initiatives while providing hands-on support.
Our cloud-centric IT infrastructure supports both domestic and international offices, as well as remote workers. We utilize Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a predominant user base on Mac systems and ongoing migration from Windows. This is an excellent opportunity for an experienced IT professional to make a significant impact within our innovative organization.

Key Responsibilities:

• Oversee internal IT, networking, and cloud-hosted services.
• Develop and maintain systems architecture diagrams for documentation and support purposes.
• Ensure the security of data, networks, and backup systems.
• Lead hardware and software configuration upgrades through project management.
• Identify and resolve system issues with strategic solutions.
• Evaluate new technologies, conducting cost/benefit analyses for recommendations.
• Contribute to IT budgeting for efficiency and cost-effectiveness.
• Manage the IT Helpdesk System and resolve end-user issues.

Qualifications and Experience:

• Extensive experience in senior IT roles, including network administration, IP/data routing, switching, configuration, and troubleshooting.
• Proficiency in Cisco network environments administration.
• Strong familiarity with the Apple ecosystem, including managing macOS and iOS user bases, with expertise in Jamf or similar Mac device management systems.
• Experience managing Google Workspace (G-Suite), Okta, Atlassian products, Zoom, and other cloud-based IT systems.
• Expertise in cloud-based IT service management, particularly AWS infrastructure.
• Excellent understanding of VPN, DNS, DHCP, LANs/VLANs, and experience in firewall management, preferably Palo Alto.
• Proficiency in managing IT ticketing systems and ensuring SLA compliance.

Preferred Qualifications:

• Apple certifications (e.g., ACSP), Jamf training, or equivalent qualifications.
• Okta Essentials training and certification.
• CCNP and/or CCNA certification or similar qualifications.
• Linux qualifications/certifications.
• Familiarity with ISO 27001 and other security compliance standards.
• ITIL V3 Foundation certification.
• Proficiency in managing Zoom collaboration services, including video conferencing and Zoom phone.

Package details:

• 25 days of holiday, plus Bank Holidays. (The client is trialing unmetere leve in 2024)
• Hybrid working arrangement (a mix of office and remote work).
• Tech setup (MacBook) to ensure your success.
• Agile and flexible working to support a healthy work/life balance.
• Supported Pension Scheme.
• Life assurance at four times your salary after three months of employment.
• Private Medical Insurance benefits.

This is a great opportunity to join a technoloogy focused company, if you feel you have the skills and epxerience relavnt to be succesful in this role, please submit your CV for consideration.