Commercial Gas Engineer
Location: Mobile role around Liverpool and the North West
Responsible to: Gas & Mechanical Manager
Competitive salary, van, fuel card, on call allowance, door to door payments
 
Our client, a well known FM maintenance contractor are looking for a dedicated and experienced Commercial Gas Engineer to join their Gas & Mechanical Team. This is a fantastic opportunity to be part of a team that prioritises quality service and customer satisfaction.
 
Role Summary:
As Commercial Gas Engineer, you will be responsible for attending customer sites to carry out routine planned maintenance, repairs, and call-outs, ensuring that all work is completed to a high standard. You will work closely with the management team to deliver excellent service in accordance to the SLA’s and KPI’s on the contract.
 
Key Responsibilities:

• Provide a first-class service to customers, going above and beyond whenever necessary.
• Maintain a trusted and professional relationship with customers, ensuring satisfaction.
• Carry out planned maintenance, repairs, and call-outs for Gas & Plumbing services.
• Troubleshoot and find solutions to ensure first-time fixes on-site.
• Communicate effectively with planners, keeping them updated on job progress and ensuring timely completion.
• Ensure all areas, including plant rooms and workspaces, are left clean and tidy.
• Accurately record data and complete compliance paperwork using Job Logic.
• Obtain quotes from suppliers to ensure accurate material costing within 72 hours.
• Participate in the call-out rota to provide out-of-hours support for reactive call-outs.
• Support team development and continuous improvement of working methods.
• Adhere to all Health & Safety requirements and regulations on-site.

 
Smart Targets:

• Maintain boilers and plant to ensure gas compliance.
• Achieve an 80% first-time fix rate on breakdowns/call-outs.
• Produce quotes within 24 hours of being on-site to ensure a 72-hour turnaround time for the quoting team.
• Capture videos for all call-outs, repairs, and a sample of PPM visits.
• Maintain high standards for paperwork and documentation, ensuring clarity for invoicing.

 
Person Specification:
 
Qualifications & Experience:

• Minimum of 3 years’ experience as a Gas & Plumbing Engineer.
• Gas Safe registered.
• Relevant gas qualifications (e.g., COCN1, CODNCO1).
• IPAF/PASMA card (or willingness to work at heights).
• Strong fault-finding and service work background.
• IT literate (Basic to Intermediate level with Microsoft packages).
• Full UK Driving License.

 
Knowledge & Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Exceptional customer service skills and ability to build relationships.
• Effective time management skills.

 
Personal Attributes:

• Self-motivated and versatile.
• Proactive with a “can-do” attitude.
• Committed to positive risk management in the workplace.
• Strong team player who can work collaboratively.
• Takes pride in their work and is detail-oriented.