Mainstay are recruiting for a Sales Co-ordinator for our client based in West Bromwich. You will join an already established commercial team adding extra customer support ton their growing and client base.

Job: Sales Co-Ordinator

Salary: £12 – £14 PH dependent on experience

Hours of work:
07:00 – 16:00 – Monday – Thursday
07:00 – 14:30 – Friday

Applications from candidates seeking flexible working hours or part time hours will be considered for this role.

About the Role:

We are seeking a dedicated Customer Care & Account Coordinator to join our team. In this role, you will be the central contact for ensuring exceptional customer service and supporting our clients’ sales and technical teams in managing customer accounts and key processes.

Key Responsibilities:

• Provide outstanding customer care to both new and existing customers, maintaining strong, positive relations.
• Respond promptly to customer inquiries via our website, phone, or email, and coordinate sales activities.
• Support the Sales and Internal Communications (IC) teams with creating and finalizing customer quotes.
• Oversee booking requirements for waste inputs, ensuring all necessary documentation and transport bookings are completed.
• Work closely with the Technical Team on bookings to verify Pre-Acceptance documentation.
• Issue accurate customer invoices aligned with quotations, resolving any discrepancies, and managing credit notes if necessary.
• Address and resolve customer complaints as they arise.
• Facilitate onboarding of new customers, including processing Account Application forms.
• Provide consistent support to key accounts, assisting with reports, quotes, and scheduling as needed.
• Collaborate with drivers to manage transport queries for specific jobs.
• Work cross-functionally with operations, regulatory, and customer service teams to ensure seamless service delivery.
• Support the Commercial Manager with key account requirements.
• Participate in training and development to enhance product knowledge and sales skills.

Requirements:

• Prior experience in Hazardous Waste Management.
• Strong customer service background.
• Detail-oriented with excellent organizational, verbal, and written skills.
• Problem-solving abilities and an ability to multitask effectively in a customer-centric environment.
• Proficient in Microsoft 365 applications, including Outlook, Word, and Excel.
• Strong work ethic, enthusiasm for continuous learning, and relationship-building skills to drive sales and add-on services.

If you feel you have relevant skills and experience for the opportunity, please submit your CV for consideration.

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