Service Desk Team Lead

  1. Technology

2 weeks ago

Expires on 05/29/2024

  • £32-35,000 & bonus & healthcare
  • Swindon
  • Permanent
  • Dylan Key

We are proud to represent a leading managed service provider currently in a growth phase seeking a Service Desk Engineer to lead a team with this organisation.

As a Service Desk Team Lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports several public sector organisations, such as defence, blue light, science/ medical, and research departments. You will lead a team of like-minded individuals operating in an agile environment. This is a fantastic opportunity where you will support technical 1st line issues and act as an escalation point within the team.

You will be serving as a team leader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication via various channels (desk, phone, email). You will also act as a point of escalation of complex problems to other support teams when necessary.

The successful Service Desk Team Lead will have:

  • End-user computing experience.
  • Windows 10, O365 technical support experience.
  • Active directory administration.
  • Strong knowledge of ITIL best practices.
  • Outstanding customer service and communication skills.
  • Experience collaborating with internal teams and external suppliers.
  • Strong analytical and problem-solving abilities.
  • Experience managing and leading a team, and providing mentoring.
  • Excellent time-management and organisational skills.
  • Willingness to challenge and improve existing processes constructively.
  • Ideally previous management experience.

This role will primarily be based on site in Swindon, so successful candidates will need to be in a commutable location. Key benefits for this role will include a training and development plan, a discretionary bonus, and a subsidised healthcare scheme.

If you are a Service Desk Team Lead looking for a new opportunity, please apply now for consideration.

Our Technology Specialist

Dylan Key

Dylan specialises in the permanent and temporary recruitment markets for IT Infrastructure, Software Development and Cloud DevOps. He is committed to building long-lasting relationships with both client and candidates, beyond simply filling roles.

Contact Dylan Key for more information about this job.

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