We are seeking an IT Engineer to join our growing client, an established IT MSP based in Birmingham. They are seeking to add an IT Engineer to their service desk team to help support their growing portfolio of clients

As an IT Engineer, your responsibilities will include:

• Office 365 Administration: Managing and maintaining Office 365 environments, including user accounts, licenses, and security settings.
• Mailbox Management: Overseeing email services, including mailbox provisioning, troubleshooting email issues, and ensuring efficient email flow.
• Networking Fundamentals: Applying your knowledge of networking principles to configure and troubleshoot network connectivity issues, both on-premises and in the cloud.
• User Management: Handling user account provisioning, permissions, and access control to ensure a secure and efficient IT environment.
• Troubleshoot Server Issues: Diagnosing and resolving server-related problems, ensuring the continuous availability of critical systems.
• Technical Support: Providing exceptional support to end-users, both remotely and on-site, addressing hardware, software, and network issues.
• Documentation: Maintaining detailed documentation of IT systems, procedures, and configurations.
• Collaboration: Collaborating with 3rd Line Support and other teams to escalate and resolve complex issues effectively.

The successful IT Engineer will have:

• Demonstrated proficiency in virtualization technologies such as VMware or Hyper-V.
• Proven experience in Windows server management.
• Proficiency in M365 support and administration, including expertise in conditional access protocols.
• Strong background in networking, encompassing both Layer 2 and Layer 3 protocols.
• Experience with wide area network (WAN) technologies.
• Competence in firewall management and configuration.

This role offers fantastic training, development and, great progression routes within the company, a competitive salary plus a car allowance.

If you are an IT Engineer looking for a new opportunity, please submit your CV for consideration.