We are proud to partner with a rapidly growing service provider, as we seek a highly skilled Senior IT Engineer with a focus on support to enrich their dynamic team. We want to hear from you if you have a strong background in providing top-notch technical support, particularly in Microsoft infrastructure, Azure services, Microsoft 365, and firewall solutions.

As a Senior IT Engineer, your responsibilities will include:

• Provide advanced support for Microsoft infrastructure, including Azure services and Microsoft 365, ensuring seamless operations and swift issue resolution for our clients.
• Act as a technical expert in configuring and managing firewall solutions both on-premise and within Azure environments.
• Offer hands-on support for Hyper-V and VMware workloads, ensuring high performance and availability for our clients’ systems.
• Implement and oversee backup and disaster recovery solutions to safeguard critical data and systems.
• Execute network configuration changes adhering to industry best practices, troubleshooting and resolving complex issues as they arise.
• Deliver comprehensive documentation of infrastructure setups for future reference and troubleshooting purposes.
• Offer sound technical advice and recommendations to clients, aligning their IT infrastructure with business needs.
• Engage directly with customer IT departments to fulfil their requirements and provide excellent support experiences.
• Serve as a third-line support resource, efficiently resolving complex technical issues while supporting and mentoring junior team members.

The successful Senior IT Engineer will have:

• Profound understanding of Microsoft infrastructure, including Azure services, Microsoft 365, and Windows Server operating systems.
• Expertise in troubleshooting network concepts such as VLANs, L2, L3, and routing, be proficient in networking protocols like DNS, TCP/IP, and DHCP.
• Experience in managing virtualized environments using Hyper-V and VMware in clustered (SAN) and standalone setups.
• Possession of a valid UK driving license.

Are you a Senior IT Engineer with a passion for providing exceptional support in Microsoft-focused environments and thrive in a fast-paced support role? In that case, this opportunity is perfect for you. The company offers competitive compensation, continuous professional development, and exposure to diverse client support scenarios across various industries.