We are currently working with a fantastic, well-established service provider looking for a Service Manager. This is a fantastic opportunity to join an excellent business focusing on customer service and supporting its staff with further training and career progression. As a Service Manager, you will oversee the work of contractors on site by planning their day out and offering technical support. You will also oversee low-risk small works projects (<£25k).

Role

• Facilities Manager working on an FM service looking after a single site.
• Managing the day-to-day performance of the contractors, planning their days, offering technical advice and ensuring they are compliant.
• Ensuring all SLAs and KPIs are achieved in line with the contract.
• Conducting meetings with the client to review the service delivery.
• Ensuring that the application of quality control, health and safety, and environmental and COSHH standards are met.
• Dealing with PPM and reactive work.
• Assisting with reviewing asset management and liaising with the Asset Manager.
• Managing, coordinating and liaising projects under £25k.
• To provide support and assistance to other sites as necessary.

Company

A leading FM service provider with a focus on customer service, looking to support its staff with further training opportunities and career progression.

Candidate

• Engineering qualification e.g. electrical installations or mechanical qualifications
• Previous experience within an operational and management role is essential with an understanding and experience of FM services and building infrastructure.
• Managed a team of engineers and supervisors previously.
• Must have managed SLAs, KPIs, and P&L.
• Good communication skills both verbal and written.
• Strong people management skills with a lead-from-the-front attitude.